RESEARCH & INSIGHTS
Research and Insights involve the systematic collection, analysis, and interpretation of data to inform decision-making and strategy within an organisation. This function helps identify trends, assess performance, understand stakeholder needs, and evaluate the impact of programs or interventions. Through our interventions organisations gain evidence-based insights that support innovation, continuous improvement, and effective planning. Ultimately, research and insights drive smarter decisions and enhance organisational effectiveness.
HOW WE BUILD CAPABILITIES
Evaluate internal dynamics such as leadership effectiveness, communication flow, trust, and alignment with values.
Analyse talent supply, compensation trends, skill availability, and labour mobility within specific sectors.
Assess employee sentiment, workplace culture, engagement levels, and retention drivers.
Compare client performance, practices, or structures against industry standards.
Analyse current talent vs. future needs to guide training, recruitment, or restructuring decisions.
Understand client positioning, threats, and opportunities within their market or sector.
Gather insights on employee wellbeing, job satisfaction, inclusion, and development opportunities.
Collect and analyse customer feedback to improve service delivery, loyalty, and brand reputation.
Identify mental health stressors and organisational risk factors.
Identify, segment, and assess key stakeholders’ influence, expectations, and views on organisational performance.
What key decisions are you currently trying to make (or will be making soon) that would benefit from solid data or stakeholder insights?
What information do you currently rely on, and what gaps or uncertainties are limiting your ability to act confidently or strategically?
Track project or intervention performance against KPIs over time.
Develop custom questionnaires, interview guides, and assessment tools.
Develop practical M&E tools and indicators aligned with program objectives.
Clean, analyze, and interpret data with clear visualizations and practical recommendations.
Rigorously assess the outcomes and sustainability of development or business programs.
Train staff on data collection, analysis, and reporting best practices.
Develop dashboards, scorecards, and visual reports to aid executive decision-making.
Provide insights on future trends, regulatory risks, or long-term planning.
Assess and enhance how organizations capture, store, and use knowledge.
